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During the course of your degree programme, you might be faced with situations or difficulties that are outside of your control and negatively affect your academic performance. These are collectively known as 'exceptional circumstances' (ECs) and there are a number of actions you can request to mitigate the impact of these on your studies.

The Exceptional Circumstance Policy includes a list of what the University considers to be exceptional circumstances (for example, the death or serious illness of a close family member or friend, a serious short-term illness or injury; (see clause 10 in the policy) but please note that the list included in the policy is not exhaustive, and other reasons will be considered. If your circumstance is not on the list please talk to your Student Support Coordinator, School or Department Director of Academic Tutoring. Support Centres (or Henley Helpdesk or ILSI Admin Office) can provide further advice and assistance. Please also refer to the policy for information about what are not considered exceptional circumstances and where you can find support for such matters.

Please note there are strict deadlines by when you should submit exceptional circumstances requests. Requests submitted after a deadline are not normally considered. If they are considered, your progress through your degree will be delayed as your request will have been received beyond the point where your requirements can be accommodated in the current academic year. 

How and when to make EC requests

Common EC requests