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Extra services we offer

In addition to our cleaning servicing we also offer a number of extra services. These services are chargeable, but our rates are highly competitive and we will happily provide you with a quote.

Extra services include:

  • Carpet cleaning
  • Deep cleans
  • Fridges and microwaves at £5 charge per item
  • Contract Cleaning
  • Windows cleaned (please contact cleaning@reading.ac.uk)
  • Hard floor stripping and resealing
  • Conference cleaning
  • Events (before and after cleaning)
  • Out of hours cleaning

You can book extra services through the Help Desk

Cleaning supplies

We are able to offer a number of cleaning supplies including additional rubbish bags, hand sanitizer. To order supplies, please contact us directly on +44 (0)118 378 8415 or email cleaning@reading.ac.uk.

Service Level of Service

Response Times Whiteknights

We Will: Answer all incoming calls within 6 rings, after this the call will be diverted to the Supervisors office and if no response onto voice mail.

Respond to voice mails within 1 hour, during Cleaning working hours 0530 - 1400. 

Check our email account at 2hr intervals for new messages within working hours as above.

Provide prompt response and deal with all enquires within 3 hours during working hours as above.

Provide emergency out of working hour's answering service via Security Control.

Service Objectives

Our professional and pro-active approach enables us to keep an independent service within the University.

We aim:

  • To provide cost effective services, ensuring best value for money.
  • To ensure that our uniformed operatives who deliver the services, are fully trained to the Cleaning Services Training Programe (CSTP), friendly, capable and reliable and work in a safe and efficient manner
  • To use where possible, cleaning materials that are not harmful to the environment
  • To encourage customer feedback at every level by providing feedback forms and quarterly meetings with building managers.
  • To understand your requirements and aim to provide a high quality service
  • We are a highly experienced cleaning department with many years' experience in all areas of cleaning; we take immense pride in our work and strive to keep our clients 100% satisfied.
  • The Cleaning Services Manager and the Assistant Cleaning Services Manager, assist our supervisors with monitoring and reviews of the Service Level Agreement.

Principle Service Provision

Standard Service:

  • A complete standard office cleaning package
  • A complete standard Laboratory cleaning package.
  • General cleaning to common areas
  • Address cleaning issues as required to comply with H&S issues